Shipping, Returns, and Exchanges
We know sometimes things are just not the right fit...
Local pickup and deliveries:
Our pet parents' satisfaction means a lot to us, if something is not right, please contact us first.
Return/exchange of frozen products are accepted but must show no signs of thawed or refreezing.
Please notify us if you need to return any unopened bagged food and treats.
A receipt or order number is required in order to process a refund.
We will do our best to accommodate your request but reserve the right to refuse any items presented and withhold the right to charge a restocking fee of 15%.
Domestic and International shipments:
Customers are subject to pay their own duties or any additional charges charged by their countries' customs. For any returns due to item(s) for reasons other than a defect or incorrect delivery, we reserve the right to charge for return shipping and/or apply a 15% restocking fee on the refund.